FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

WHICH COUNTRIES DO YOU SHIP TO?
  • Domestic Destination: All States Of United States.
  • International Destination:  Canada, Mexico and  All Countries of Europe, Australia, and New Zealand
WHERE DOES ROSINKINGS SHIP FROM?
  • U.S. Domestic Orders ,Shipped from Los Angeles warehouse unless out of stock
  • Amazon.Com Orders Fulfilled By Amazon Unless Out of Stock.
  • Amazon.Ca Orders Fulfilled By Amazon Unless Out of Stock.
  • International Orders are Shipped From Our China Factory. Usually, You Will Receive Them within 3-7 Business Days Via DHL Express.
IS SHIPPING DISCREET?
  • All Packages Are Shipped In a Plain Unmarked Brown External Box With Our Barcode label.
  • The Shipping Label Will Include Your name, Address, And a Return Address.
WHY IS MY PACKAGE BEING DELAYED?
  • Delays Are Usually Caused By Holidays, Weekends, and/or Severe Weather Conditions.
  • Please Take This Into Consideration Before Ordering.
ARE THERE ANY IMPORT CHARGE?
  • The United States You Don’t Need To.
  • Any Other Countries Get Clearance As Samples, Usually, You Pay Nothing.
RETURN POLICY:
  • A Return Must Be Requested Before ALL Returns.
  • Returns Will ONLY Be Accepted Within 15 Days.
  • 5% Restocking Fee Requested For Returned Items That Are Not Defective Item Must Be In New Unopened Condition.
  • Any Package That is Refused or Undeliverable Due to Insufficient or Invalid Address, or Marked As Unclaimed, is Subject To a 10% Restocking Fee.
  • 10% Restocking Fee If It is Not Our Mistake: Such As (Wrong Item, broken Item, defective items, etc...)
  • Refund is Only For Purchased Item Price (Not Including Shipping Charge).
  • Defective Item Return. You Pay Nothing (But Please Send Us Pictures Or Videos Of Improving Our Quality).
  • Refund Will Be Processed Within 1 Business Day
PAYMENT METHODS
  • ONLY PayPal ( You Can Pay Via PayPal Even You Have No PayPal Account ).
  • Wholesaler Retailer And Distributor Order ONLY accept Bank Transfer.
DO YOU DO PAYMENTS OVER THE PHONE?
  • Unfortunately, All orders Must Be Processed And Paid Online Through Our Website.
HOW TO SET PID TEMP CONTROLLER?
  • Press “ SET ” button to activate temperature controller
  • Press ◀ button to increase and decrease the value at hundreds, tens and ones places
  • Press ▼ or ▲ from 0-9 for your desired temp
  • Press “ SET ” button to lock the desired temperature in place
HOW TO SET TIMER OF PNEUMATIC ROSIN PRESS?
  • Set your desired pressing time by pushing “+” and “-“ buttons to increase and decrease the value (seconds) at tens and one's places individually
  • Please always keep “S” (second). Usually, 60 seconds is your max delay
  • Set the two decimal places with “0”
QUICK START GUIDE - PNEUMATIC ROSIN PRESSES
  • Plug into electrical outlet and turn on main power switch
  • Check “ Emergency” button to make sure it releases
  • Check the setting of temp controller & timer. Temp setting >120°F; Timer > 5 second
  • Connect press to air compressor ( Make sure air compressor works)
  • Turn on both heater switches
  • Press both silver buttons to start press
HOW CAN WE BE A VERIFIED RETAILER?
  • We are looking for experienced partners worldwide
  • Please Send us email for verified retailer
WHY DOESN’T ANYONE ANSWER MY PHONE ON BUSINESS DAY?
  • Please Contact Us Via Email ( toplinkedintl@hotmail.com)
  • Online Support For Everything
Are the ROSINKING' TEMP CONTROLLER BOX FOR E-NAIL?
  • Yes it is available for E-NAIL

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